Please read these Terms carefully before registering or using Synance. By creating an account or participating in any Project, you agree to be legally bound by these Terms. If you do not agree, do not use our platform.
Synance, Inc. ("Synance," "we," or "us") is a Delaware corporation operating an expert intelligence platform that connects organizations ("Clients") with verified academic professionals and domain experts ("Trainers") for AI training, data annotation, evaluation, model improvement, safety testing, red-teaming, content moderation, multimodal labeling, and all other human-in-the-loop tasks related to artificial intelligence and data (collectively, "Projects").
These Terms of Service ("Terms") govern all Trainers, Clients, and visitors. Our Privacy Policy is incorporated by reference. "Content" means any evaluations, annotations, responses, feedback, recordings, transcripts, datasets, or other materials produced by a Trainer in connection with a Project.
Synance provides a talent discovery and matching service. We connect Clients with Trainers based on language, academic background, domain expertise, technical skills, and other criteria. Synance does not guarantee that:
Synance reserves the right to expand, modify, or discontinue any service at any time. Additional services beyond talent sourcing — including workforce management, process outsourcing, AI-assisted task management, and data analytics products — may be offered over time and may be subject to supplemental terms.
The specific terms of any engagement — including scope, deliverables, duration, and compensation — are agreed between the Client and Trainer, or through the mechanism the Client uses to manage its workforce. Payments to Trainers may be made:
Synance is not a party to the payment relationship between Clients and Trainers unless explicitly stated in a separate written agreement. Synance makes no guarantees regarding compensation amounts, payment timing, or payment methods for arrangements outside of Synance-managed engagements.
To use Synance you must: be at least 18 years of age; have legal capacity to enter binding contracts; provide accurate, complete, and current information; and not be subject to any sanctions, debarment, or restrictions that prevent lawful participation.
Trainers must additionally be enrolled in or have completed an accredited university or equivalent academic institution, or hold relevant professional credentials as determined by Synance's verification process.
You are solely responsible for determining whether you are permitted to participate. Before joining, you must review any agreements that could restrict your participation — including employment agreements, non-disclosure agreements, codes of ethics, and similar policies. By registering, you confirm you have obtained any necessary consents or waivers.
Synance verifies Trainers through: (a) institutional email verification, where Trainers with an active university-issued email receive a 6-digit confirmation code; or (b) manual document review by Synance staff, which may take up to 2 business days. A profile is not activated until verification is complete. Synance may decline any registration at its sole discretion and may conduct background checks at any time. You have a continuing obligation to keep your profile accurate and to notify Synance of any changes to your credentials, employment, or conflicts.
You represent that all information provided to Synance is accurate and complete, including your educational background, employment history, skills, and credentials. You agree never to misrepresent your experience, education, or qualifications to Synance or any Client. Synance, Clients, and third parties rely on this information. You acknowledge a continuing obligation to update your information and to notify Synance of any material changes.
You confirm that you are not prohibited from participating in Projects by any applicable law, regulation, employment agreement, non-disclosure agreement, or professional obligation. You will not participate in Projects that would require you to disclose material nonpublic information, trade secrets, or confidential information of any current or former employer, client, or third party.
You agree not to participate in consultations about a company for which you are a current employee, director, officer, board member, or contractor, and not for at least six months after termination of that relationship. You will not participate in Projects for Clients that are direct competitors of your current employer.
If at any time you become aware of a conflict of interest or perceived conflict (professional, ethical, legal, or regulatory), you must immediately terminate the Project and notify Synance at legal@synance.ai. You agree to cooperate fully with any inquiry concerning potential violations of these Terms.
You will perform all Projects in a timely, diligent, and professional manner. You will not provide regulated professional advice (investment, legal, medical, or otherwise) to any Client through the platform.
You represent that you have not been convicted of any financial crime, are not the target of any regulatory enforcement proceeding, and are not subject to any economic sanctions, embargoes, or debarment by any applicable government or international authority (including US, UK, EU, or UN sanctions). You agree not to cause Synance to violate any such sanctions.
You participate as an independent contractor in your personal capacity. You are not an employee, agent, or representative of Synance or any Client. You have no authority to act on Synance's behalf, are not eligible for employment benefits, and are solely responsible for all applicable taxes on amounts received. Nothing in these Terms creates an employment relationship, partnership, or joint venture.
YOU MUST DECLINE OR IMMEDIATELY DISCONTINUE PARTICIPATION IN ANY PROJECT THAT WOULD CAUSE YOU TO VIOLATE ANY OF THE ABOVE. Notify Synance immediately at legal@synance.ai.
Trainers may only accept Projects individually arranged or explicitly approved by Synance. Any additional work requested by a Client outside the scope of an approved Project requires Synance's prior written approval before commencement. You will not be compensated for unapproved work. Synance makes no representations regarding the frequency or volume of Project requests. Trainers are never obligated to accept any Project and may decline at any time without consequence.
You agree to maintain as strictly confidential all "Confidential Information" of Synance and its Clients, and not to disclose it without Synance's express written consent. Confidential Information includes: the identity of any Client or Client personnel, questions posed by Clients, topics discussed during Projects, materials shared, opinions expressed, work commissioned, and any other nonpublic information related to Synance or its Clients.
You shall not use Confidential Information for any personal benefit, including for investment decisions or trading. This obligation survives termination of your relationship with Synance indefinitely, until the information becomes publicly available through means other than your disclosure. If legally required to disclose, you must promptly notify Synance and cooperate to prevent or limit such disclosure.
All Content, annotations, evaluations, datasets, and work product you create in connection with a Client Project are owned solely by that Client, who may use them for any lawful purpose. Any inventions, discoveries, or improvements derived from your work product are likewise owned entirely by the Client.
Intellectual property you created prior to or independently of a Project remains yours. By sharing it with a Client during a Project, you automatically grant that Client a perpetual, worldwide, royalty-free, transferable license to use it in connection with that Project and for any purpose related to AI development and research.
If you participate in a recorded session with your consent, Synance owns all intellectual property rights in such recordings and transcripts on an exclusive, worldwide, royalty-free basis. You assign these rights to Synance, waive any moral rights, and agree that Synance may use, distribute, modify, summarize, or sublicense recordings and transcripts for any commercial or non-commercial purpose. Your name will not be included in transcripts distributed to third parties without your prior consent.
All Synance platform content, features, software, and branding are owned by Synance or its licensors. You may not reproduce, distribute, or create derivative works of any Synance materials without express written consent. You may not use the "Synance" name, logo, or any Synance trademark without prior written permission.
You will indemnify and hold harmless Synance against all liabilities and costs arising from any claim that your work product infringes the intellectual property rights of any third party.
For one year after completing any Project with a Client first introduced to you by Synance, you agree not to directly or indirectly solicit, negotiate with, or enter into arrangements with that Client to provide services similar to those provided through Synance, without Synance's prior written consent. For one year after termination of your relationship with Synance, you agree not to directly or indirectly solicit or hire any employee or contractor of Synance or any Client first introduced to you by Synance.
These restrictions do not apply where you have a documented pre-existing relationship with the Client predating your engagement through Synance, provided you notify Synance when the Client is proposed and you decline to participate in a Project with that Client.
Trainers are compensated at rates agreed with Synance. Rate changes require written notice and apply only to Projects occurring after Synance's receipt and approval. You may not disclose your billing rates or financial arrangements to Clients without Synance's prior written consent. Payments are made following Project completion on the schedule agreed at engagement. You are solely responsible for all applicable taxes on amounts received.
You agree not to: impersonate any person or misrepresent your qualifications; submit false or misleading information; gain unauthorized access to any part of the platform; reverse-engineer or scrape platform data; circumvent Synance to engage Clients directly in violation of these Terms; share your account credentials with any third party; or use the platform in any manner that violates applicable laws or regulations.
Synance may develop and offer data analytics products and market intelligence services ("Synance Analytics") derived from activity on the Platform. These products are based exclusively on aggregated and anonymized data and are designed so that no individual can be identified.
By using the Platform, you acknowledge and agree that:
Clients and third parties accessing Synance Analytics products are prohibited from attempting to re-identify individuals from any aggregated dataset. Synance Analytics products are subject to the data use restrictions in each Client's agreement with Synance.
Your use of Synance is governed by our Privacy Policy, incorporated herein by reference. Synance will not sell your personal information. You authorize Synance and Clients to make disclosures required by applicable law or their compliance policies.
You agree to indemnify and hold harmless Synance, Inc. and its affiliates, officers, directors, employees, agents, successors, and assigns from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: your breach of these Terms; your participation in any Project; your violation of any applicable law; or any claim that your work product infringes third-party rights.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SYNANCE'S TOTAL LIABILITY ARISING IN CONNECTION WITH THESE TERMS SHALL BE LIMITED TO THE FEES PAID TO YOU IN CONNECTION WITH THE RELEVANT PROJECT. SYNANCE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFIT, BUSINESS, REVENUE, DATA, OR GOODWILL.
The Synance platform is provided "as is" and "as available" without warranties of any kind. Nothing in these Terms excludes Synance's liability for death or personal injury caused by its gross negligence or willful misconduct, or for fraud or fraudulent misrepresentation.
You may terminate your account by written notice to legal@synance.ai. Synance may terminate or suspend your account at any time, for any reason, with or without notice. Termination does not relieve either party of obligations incurred prior to termination. The following sections survive termination: Confidentiality, Non-Solicitation, Intellectual Property, Indemnification, Limitation of Liability, and Dispute Resolution.
THESE TERMS ARE GOVERNED BY THE LAWS OF THE STATE OF DELAWARE, WITHOUT REGARD TO CONFLICT OF LAW PRINCIPLES. ANY DISPUTE, CONTROVERSY, OR CLAIM ARISING FROM OR RELATING TO THESE TERMS SHALL BE FINALLY SETTLED BY BINDING ARBITRATION IN WILMINGTON, DELAWARE, UNDER THE RULES OF THE AMERICAN ARBITRATION ASSOCIATION. YOU HEREBY WAIVE ANY RIGHT TO A TRIAL BY JURY.
The arbitrator may grant any just and equitable remedy within the scope of this agreement, consistent with the Limitation of Liability. The arbitrator's award shall be final and binding, and judgment may be entered in any court of competent jurisdiction. Nothing in this section prevents either party from seeking interim injunctive relief from a court of competent jurisdiction to protect its rights pending arbitration.
These Terms constitute the entire agreement between you and Synance regarding your use of the platform. If any provision is held invalid or unenforceable, the remaining provisions remain in full force. No waiver by Synance of any breach shall constitute a waiver of any subsequent breach. You may not assign any rights under these Terms without Synance's prior written consent. Synance may modify these Terms at any time by posting the updated version on our website; continued use after modifications constitutes acceptance. As used herein, "including" means "including without limitation."
We may update these Terms from time to time by posting the updated version on our website. Material changes will be communicated with reasonable notice. Your continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.
These Terms are governed by applicable international law. For users in the European Union, consumer protection laws of your country of residence may also apply. Any disputes arising from these Terms shall be resolved through good-faith negotiation first. If not resolved within 30 days, disputes shall be submitted to binding arbitration or the courts of competent jurisdiction.